Refund policy

Refund and Returns Policy

Return eligibility

To qualify for a return, products must be unopened, unused and in their original sealed packaging, accompanied by a Tax Invoice or Proof of Purchase. Returned items must reach us within 14 days of lodging your request. Return shipping is the customer's responsibility unless the product is faulty, damaged or incorrect. We are unable to process returns for products that have been opened or used, unless the item was received damaged, faulty or incorrect.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or is not what you ordered, email info@suppstance.com.au within 7 days of delivery with your full name, contact details, order number or receipt, and photos of the item. We will guide you through the return process. Refunds or exchanges are issued after returned items have been checked.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for goods that are faulty or not as described.

Health note

Our supplements are not formulated to diagnose, treat, cure or prevent illness. Please speak with a healthcare professional before taking any new supplement.